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FAQ

Frequently Asked Questions about Vibe Trading platform, covering common issues, features, and troubleshooting steps.

General Questions

What is Vibe Trading?

Vibe Trading is an AI-powered trading platform that combines advanced machine learning algorithms with real-time market data to provide intelligent trading signals and automated execution capabilities. Our platform is designed for both novice and experienced traders who want to enhance their trading strategies with AI-driven insights.

How does the AI scoring system work?

Our AI scoring system uses multiple machine learning models, technical analysis, sentiment analysis, and market data to generate trading signals. The system evaluates factors like:

  • Technical indicators (RSI, MACD, moving averages)
  • Market sentiment from social media and news
  • Volume patterns and price action
  • Risk assessment metrics

Signals are scored on a 0-100 confidence scale, with higher scores indicating stronger conviction.

What markets does Vibe Trading support?

We support a wide range of markets including:

  • Cryptocurrency: Bitcoin, Ethereum, major altcoins, and DeFi tokens
  • Traditional Markets: US and international stocks, forex pairs, commodities
  • Emerging Markets: NFTs, tokenized assets, metaverse tokens

Is Vibe Trading regulated?

Yes, Vibe Trading operates under strict regulatory compliance including:

  • SEC regulations for securities trading
  • MiFID II compliance for European operations
  • AML/KYC requirements
  • GDPR and CCPA data protection compliance

Account and Setup

How do I create an account?

  1. Visit our website and click "Get Started"
  2. Enter your email address and create a secure password
  3. Verify your email address through the confirmation link
  4. Complete your profile information
  5. Upload required documents for verification
  6. Wait for verification approval (usually within 24 hours)

What documents do I need for verification?

For account verification, you'll need:

  • Government-issued ID (driver's license, passport, or national ID)
  • Proof of address (utility bill, bank statement less than 3 months old)
  • Selfie photo holding your ID

How long does verification take?

Account verification typically takes 1-24 hours. You'll receive an email notification once your account is approved. If verification takes longer than 24 hours, please contact our support team.

Can I use a demo account?

Yes! We offer a free demo account with $10,000 in virtual funds. This allows you to:

  • Practice trading with no risk
  • Test all platform features
  • Learn how to interpret AI signals
  • Develop your trading strategies

Trading and Features

How do I place my first trade?

  1. Choose Trading Mode: Select demo or live trading
  2. Select Asset: Choose from available trading pairs
  3. Review AI Signal: Check the AI recommendation and confidence score
  4. Set Position Size: Choose appropriate position size based on your risk tolerance
  5. Execute Trade: Confirm and place your order
  6. Monitor Position: Track your trade performance

What are the different account types?

  • Demo Account: Free account with virtual funds for learning
  • Standard Account: Basic trading account with standard features ($29/month)
  • Professional Account: Advanced features for experienced traders ($99/month)
  • Institutional Account: Enterprise-grade features with custom pricing

How accurate are the AI signals?

Our AI signals have shown strong performance:

  • High Confidence Signals (80%+): 87% accuracy
  • Medium Confidence Signals (60-79%): 73% accuracy
  • Overall Performance: 76.3% accuracy across all signals

Can I customize the AI signals?

Yes! Professional and Institutional accounts can:

  • Adjust confidence thresholds
  • Customize signal parameters
  • Create custom trading strategies
  • Use advanced filtering options

Technical Issues

Why can't I log into my account?

Common login issues and solutions:

  • Forgot Password: Use the password reset link
  • Account Locked: Contact support for assistance
  • 2FA Issues: Use backup codes or contact support
  • Browser Issues: Try clearing cache or using a different browser

Why is my order not executing?

Orders may not execute due to:

  • Insufficient Balance: Ensure you have enough funds
  • Market Hours: Some markets have specific trading hours
  • Order Type: Check if you're using the correct order type
  • Price Limits: Limit orders only execute at specified prices

Why am I not receiving AI signals?

If you're not receiving signals:

  • Check Subscriptions: Ensure you're subscribed to signal channels
  • Verify Account Type: Some signals require paid accounts
  • Check Settings: Verify notification preferences
  • Contact Support: If issues persist, contact our support team

How do I reset my API keys?

To reset your API keys:

  1. Go to Account Settings > API Management
  2. Click "Generate New API Key"
  3. Enter a descriptive name
  4. Select required permissions
  5. Save the new keys securely

Billing and Payments

What are the trading fees?

Our trading fees are competitive and based on volume:

  • Maker Fee: 0.1% (can be reduced with higher volume)
  • Taker Fee: 0.2% (can be reduced with higher volume)
  • Withdrawal Fees: Vary by method and amount

How do I deposit funds?

You can deposit funds using:

  • Bank Transfer: ACH (1-3 days) or Wire Transfer (same day)
  • Credit/Debit Card: Instant deposits (2-3% fee)
  • Cryptocurrency: Bitcoin, Ethereum (instant, network fees apply)

How do I withdraw funds?

Withdrawal methods include:

  • Bank Transfer: Same methods as deposits
  • Cryptocurrency: To external wallets
  • Processing Time: 1-3 business days typically

What are the account limits?

Account limits vary by verification level:

  • Basic Verification: $10,000 daily trading limit
  • Enhanced Verification: $100,000 daily trading limit
  • Professional Verification: $1,000,000 daily trading limit

Security and Privacy

How secure is my data?

We implement bank-grade security including:

  • Encryption: All data encrypted at rest and in transit
  • Two-Factor Authentication: Required for all accounts
  • Regular Audits: Third-party security audits
  • Compliance: GDPR, CCPA, and financial regulations

Can I enable two-factor authentication?

Yes! 2FA is highly recommended:

  1. Go to Account Settings > Security
  2. Click "Enable Two-Factor Authentication"
  3. Scan QR code with authenticator app
  4. Enter verification code to confirm
  5. Save backup codes securely

How do I report suspicious activity?

If you notice suspicious activity:

  1. Immediately: Change your password and enable 2FA
  2. Contact Support: Report the incident to our security team
  3. Monitor Account: Check for unauthorized transactions
  4. Document: Keep records of any suspicious activity

Is my trading data private?

Yes, we protect your trading data through:

  • Data Encryption: All sensitive data is encrypted
  • Access Controls: Strict access controls and monitoring
  • Privacy Policies: Comprehensive privacy protection
  • Regulatory Compliance: Full compliance with privacy laws

API and Integration

How do I get API access?

To get API access:

  1. Upgrade Account: API access requires Professional or Institutional account
  2. Generate Keys: Create API keys in Account Settings
  3. Set Permissions: Configure required permissions
  4. Test Integration: Use our sandbox environment for testing

What API endpoints are available?

Our API includes:

  • Trading Endpoints: Order management, position tracking
  • Market Data: Real-time prices, historical data
  • AI Signals: Access to trading signals
  • Account Management: Balance, transaction history

How do I use WebSocket feeds?

WebSocket feeds provide real-time data:

  1. Connect: Use our WebSocket endpoint
  2. Authenticate: Provide API credentials
  3. Subscribe: Subscribe to desired channels
  4. Handle Events: Process incoming data events

What are the API rate limits?

Rate limits vary by endpoint:

  • Trading Endpoints: 10 requests per second
  • Market Data: 100 requests per second
  • AI Signals: 50 requests per second
  • Account Data: 20 requests per second

Mobile and Apps

Is there a mobile app?

Yes! We offer mobile apps for:

  • iOS: Available on the App Store
  • Android: Available on Google Play
  • Features: Full trading functionality, AI signals, real-time data

Can I trade on mobile?

Yes, our mobile apps provide:

  • Full Trading: Place and manage trades
  • AI Signals: Receive real-time signals
  • Portfolio Tracking: Monitor your positions
  • Push Notifications: Get alerts and updates

How do I enable push notifications?

To enable push notifications:

  1. Open App: Launch the mobile app
  2. Go to Settings: Navigate to notification settings
  3. Enable Notifications: Turn on desired notification types
  4. Customize: Set notification preferences

Support and Resources

How do I contact support?

You can contact support through:

  • Live Chat: Available 24/7 in the platform
  • Email: contact@vibetrading.tech
  • Phone: +1 (555) 123-4567
  • Community Forum: Connect with other users

What educational resources are available?

We provide comprehensive educational resources:

  • Trading Academy: Free courses on trading fundamentals
  • Video Tutorials: Step-by-step platform guides
  • Webinars: Regular educational sessions
  • Documentation: Complete API and feature guides

Is there a community forum?

Yes! Our community forum allows you to:

  • Connect: With other traders and developers
  • Share: Trading strategies and experiences
  • Learn: From community discussions
  • Get Help: From experienced community members

How do I report bugs?

To report bugs:

  1. Document: Describe the issue in detail
  2. Screenshot: Include screenshots if applicable
  3. Steps: Provide steps to reproduce the issue
  4. Submit: Use our bug report form or contact support

Advanced Features

What is the AI scoring system?

Our AI scoring system evaluates multiple factors:

  • Technical Analysis: Price patterns, indicators, volume
  • Sentiment Analysis: Social media, news, market sentiment
  • Machine Learning: Advanced algorithms and pattern recognition
  • Risk Assessment: Volatility, liquidity, correlation analysis

How do I create custom strategies?

Professional accounts can create custom strategies:

  1. Strategy Builder: Use our visual strategy builder
  2. Backtesting: Test strategies with historical data
  3. Optimization: Optimize parameters for better performance
  4. Deployment: Deploy strategies for live trading

What is paper trading?

Paper trading allows you to:

  • Practice: Test strategies without real money
  • Learn: Understand market dynamics
  • Experiment: Try different approaches
  • Build Confidence: Gain experience before live trading

How do I analyze my performance?

Our platform provides comprehensive analytics:

  • Performance Metrics: ROI, Sharpe ratio, max drawdown
  • Trade Analysis: Detailed trade history and analysis
  • Risk Metrics: Volatility, correlation, risk-adjusted returns
  • Benchmarking: Compare against market indices

Need more help? Check out our Error Codes guide or explore Performance Issues.